Director of Development Operations

Aug 9

DC-CAP
Washington, DC

Anticipated Start Date: Sep 15

Description

The Director of Development Operations will be responsible for building the infrastructure necessary to enhance and scale DC-CAP's fundraising capacity. The Director will shape and deliver the operational capabilities and support functions, including project management and coordination for the growing development team for DC-CAP. This role will be a key partner to the Chief Development Officer (CDO) and will provide management and support services for the operational, data management, and analytical functions of the department including prospect and data management and analysis, prospect research, donor and partner relations tracking, gift administration, and systems management underpinning the growing development team.

This person will be deeply familiar with moves management and with best practices for using donor data and CRM tools to maximize results. The Director of Development Operations will join DC-CAP at an exciting inflection point. Our demonstrated best practices and industry-leading student persistence results are leading to increased investment from donors. With excellent fundraising opportunities already lined up for FY25, we are seeking a development operations professional to help build out our systems so that as we add to the team, we have the tools to ensure success, including operational best practices, data integrity, robust reporting, and measures of accountability and transparency within the team, across the organization, and with the board.

This position will require a capable, entrepreneurial development professional who seeks to play a key role in building a foundational operating framework for a growing organization committed to improving college completion outcomes for DC’s public and public charter school students.

How to Apply

Please submit your resume and a personalized cover letter to jobs@dccap.org. In your cover letter, please describe your professional journey, why this feels like the right role for you at this time, and include a personal story about a professional challenge that required you to demonstrate some of the traits described above. We want to encourage people with a wide variety of backgrounds and experiences to apply, and we want to provide space for you to make your case even if you don’t have every experience described in this job description. Single page cover letters are acceptable, but please do not feel artificially limited to a single page letter.

Hours of Work

Hybrid environment currently available, with many team members scheduled to work in-person Tuesdays and Thursdays and work from home M, W, F. EEO Statement DC-CAP is committed to ensuring an environment free from discrimination and an equal employment opportunity.

As such, employment decisions at DC_CAP are based on merit, qualifications, experience, and skillset. DC-CAP does not discriminate in employment opportunities and practices based on race, color, religion, gender, sexual orientation, national origin, age, disability, and any other characteristics. DC-CAP will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

Responsibilities

Leadership

Serve as thought partner to the CDO and CEO with operational best practices that drive significant growth in DC-CAPs fundraising capacity
Establish donor data practices that serve our fundraising goals, including responsibility for data integrity
Collaborate with the CDO to establish benchmarks and regular reporting processes to measure outputs and outcomes of all fundraising activities in a timely manner
Develop and manage systems to assure robust management and tracking of cultivation and stewardship strategies with prospects, donors, and partners
Undertake an active and ongoing portfolio management practice in collaboration with fundraisers
Develop and utilize a deep understanding of DC-CAPs constituent relationship management (CRM) system, Salesforce, and support the organization-wide transition from Raiser’s Edge.
Act as project manager on key department initiatives, strategies and active portfolio moves management tracking working proactively with frontline colleagues to manage and adapt strategies through implementation

Gift Processing and Stewardship

Administer DC-CAP's gift processing systems, including prompt entry of pledges, gifts received, tracking donor correspondence, and generating gift acknowledgment letters
Develop and manage accurate and compliant gift processing standards, including timely gift and grant income entry and acknowledgement and integrity of data in collaboration with Operations and Finance Prospect Research
Identify, research, and analyze new prospects and current donors leveraging internal and external research resources
Draft, revise, and edit philanthropic research and briefing documents as needed in collaboration with frontline fundraisers

Annual Giving and Communications

Collaborate with team members to support the creation of unique and compelling funding opportunities, cases for support, and proposals in alignment with funder priorities and DCCAP initiatives
In collaboration with Director of Communications and other peers, develop and manage consistent messaging to donors and prospects that aligns with solicitation and donor-specific stewardship communications
Design and manage a nascent annual giving program to invite community support and involvement and to build a pipeline for future major donors

Administration

Oversee and maintain accuracy of data and prepare reports using a variety of databases and programs including but not limited to Salesforce (CRM) and Microsoft Excel
Maintain departmental files, documents, and procedures
Assist in the in-house logistical planning of development-oriented special events
Support special projects as needed
Other duties as assigned

Requirements

5+ years of relevant experience, preferably working on a fundraising team or for a large organization where best practices were a point of pride
Ability to collect, organize and analyze data related to donor giving, and develop actionable strategies rooted in data
Experience or interest in direct mail and e-mail solicitation best practices and implementation
Goal-oriented with ability to work independently and meet deadlines
Must be strategic and forward thinking with an entrepreneurial spirit
Excellent problem-solving skills and the ability to devise creative solutions
Attention to detail and excellent organizational skills
Excellent written and verbal communications skills Ability to handle multiple projects, set priorities, and meet deadlines
Positive attitude and passion for playing a role in fulfilling the organization's mission
Proficiency with Microsoft Office suite Strong analytical, organizational, and communication skills 
Experience in project management, non-profit/office administration, nonprofit/office management, executive support, and/or team & culture building
Experience in education and/or nonprofit organizations preferred
Deep familiarity with Salesforce preferred; robust experience with other fundraising CRMs will be considered
Strong knowledge of gift processing and acknowledgement best practices
Considerable knowledge of fundraising techniques and sources of funding

Salary Range and Employee Benefits

$125,000 - $145,000

Benefits

Full time employees of DC-CAP are eligible for benefits, including the following:

403(b) plan with organization match. Medical & Vision Insurance.
DC-CAP covers 75% of the premium.
Generous PTO policy that includes February, Spring, Winter breaks, and a week-long holiday break for July 4th holiday.
Professional development and tuition reimbursement.
12 Week Family Leave Policy.

EEO Statement

DC-CAP is committed to ensuring an environment free from discrimination and an equal employment opportunity. As such, employment decisions at DC-CAP are based on merit, qualifications, experience, and skillset. DC-CAP does not discriminate in employment opportunities and practices based on race, color, religion, gender, sexual orientation, national origin, age, disability, and any other characteristics. DC-CAP will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

How to Apply for this Job

jobs@dccap.org

About the Organization

Established in the Fall of 1999 by major Washington-area corporations and foundations, DC-CAP is a privately-funded nonprofit organization dedicated to encouraging and enabling DC public high school students to enroll in and graduate from college.

DC-CAP is unique from other college access programs around the country for two reasons. First, every DC public and public charter high school student is eligible for DC-CAP services, regardless of academic history, grade point average, family income, citizenship status, ethnicity, special education eligibility, delinquency or juvenile criminal history. Unlike other programs, DC-CAP believes in an expansive approach to college access. Whereas many other programs set criteria that disqualify students from participation, the principle operating philosophy at DC-CAP is that every single high school student has the right to an opportunity to improve their quality of life through a college education. The second unique feature of DC-CAP is that we continue to support the students for up to five years after high school graduation so that they have the best chance of completing their education.

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